FAQs

Delivery

For now, Keia Tea only ships within Switzerland, but who knows… perhaps soon elsewhere! 😉

Your order is lovingly prepared at our premises within 3 working days, then delivered in 2-4 working days by Swiss Post.📦✨

Delivery charges in Switzerland from our premises in Morges (VD):

Standard delivery: 7.90 CHF
Delivery with signature: 9.90 CHF

✨ Good news! Delivery is FREE on orders over 50 CHF:

Standard delivery: FREE
Delivery with signature: only 2 CHF

All our shipments depart from Switzerland, no customs fees to be expected!

Teas and infusions

Keia Tea is an endless adventure in discovering new flavors! 🍵💫

In addition to our permanent collections, we surprise you each season with limited-edition teas and infusions, available for a limited time only. Once they’re gone, they don’t come back… so don’t miss out! 😍

📩 Sign up for our newsletter to be the first to discover them and get 10% off your next order! 🎉

For a perfect cup (200ml), use 2g of tea, or 1 heaping teaspoon. A 50g bag therefore allows you to prepare about 25 delicious cups! ☕✨

For a perfect cup, here are the recommended steeping times and temperatures:

🍵 Green teas: 2-3 minutes at 75°C

🫖 Black teas: 3-5 minutes at 100°C

🌺 Herbal teas and rooibos: 8-12 minutes at 100°C

Tip: You will always find precise instructions on each bag for optimal results! ✨

Absolutely! All our teas are certified organic and made exclusively from natural ingredients sourced from organic farming. 🍃✨

At Keia Tea, we want to offer you the best of tea, without compromising on quality or origin. And whenever possible, we also prioritize fair trade products. ♻️

Pure, flavorful, and responsible tea—that’s our commitment! 🍵😊

Our teas are carefully selected from the best origins: our green teas come mainly from China (such as China Sencha), our black teas from India (Assam region), our rooibos from South Africa, and our maté from Brazil.🌏✨

To preserve all the aromas of your tea:

Store it in its original resealable bag .
Place it in a dry place, away from light and heat.
Avoid the refrigerator (humidity is the enemy of tea!).🌿

We are a 100% online shop; you can order all our teas directly on our website with fast delivery throughout Switzerland! 📦✨

Our quarterly box lets you discover 5 exclusive teas and infusions (50g each) 4 times a year , with unique flavors that change with each season! You can easily cancel your subscription at any time. 🎁✨

Most of our blends naturally contain theine (caffeine from tea). If you are sensitive to caffeine , we recommend choosing our infusions and rooibos, which, with a few exceptions, do not contain it!

Always check the ingredient list to make sure there is no green tea, black tea, or mate in the blend. 🌱

Orders

Our teas are carefully packaged in airtight food-grade pouches (doypacks), heat-sealed to preserve all their freshness and aromas. 🍃

During preparation, we ensure we follow the strictest hygiene standards to guarantee tea that is of high quality and completely safe. ✅💚

You can pay easily and securely via:

  • Credit card (Visa, Mastercard, American Express, Apple Pay)
  • Twint

Payments are secured by our partners Stripe and Twint. 💳✨

Nothing could be easier!

1️⃣ Add your favorite teas to your cart.

2️⃣ Click on "Proceed to checkout".

3️⃣ On the new page, locate the "Gift card or discount code" box.

4️⃣ Enter your code, click on "Apply", and there you go, the discount is applied! 🎉