How the Keia Tea subscription works
Your subscription will be automatically renewed every 3 months: the system will charge your credit card and, after each successful payment, your 5 delicious teas and infusions will arrive directly in your mailbox, without any effort on your part!
When will I receive my first box?
You will receive your first box within 4 to 6 business days after paying for your subscription. Your subscription will then renew every 3 months on the same date.
What tea collection will I receive?
You'll receive the collection corresponding to the month of your initial order. After that, you'll receive a box every three months with a new, exclusive, and delicious selection of five teas and infusions tailored to the season.
How much does it cost and when am I billed?
The subscription costs CHF 55 per box, and you're automatically billed every 3 months, on the date you initially subscribed. No surprises—everything is simple and transparent.
How many teas will I receive per year?
You'll receive four boxes per year, each containing five unique teas and infusions. That's 20 teas per year, carefully selected to vary your enjoyment throughout the seasons.
I just paid for my subscription but it doesn't appear in my profile?
Don't worry! Creating your subscription can take anywhere from a few minutes to an hour. Once created, you'll be able to view it in your customer portal.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below.
The customer portal is accessible via the link you received in the email sent to you when you ordered your first subscription in the store. You can also access your subscriptions if you create an account in the store.
Can I skip or reschedule a payment?
You can skip or reschedule your payment in the customer portal. Each scheduled delivery has a "Skip Payment" button, which you can use to skip the payment. You can reschedule your payment by clicking the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Simply click the Edit button in the product page to modify, delete, or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because the payment cannot be processed, you will receive an email with a link that will allow you to securely update your payment method.