How subscriptions work

Subscriptions are automatically renewed according to the delivery interval you have chosen and the products will be automatically delivered after each successful renewal.
For example, if you have subscribed to a monthly subscription, the system will automatically charge your credit card each month and you will receive the products at your doorstep each month, without having to place the order yourself!

When do I receive my first order?

You will receive your order within 3-5 business days from the date of your first payment. Your subscription will then renew every month or 2 months on the same date.

Which collection of teas will I receive?
You will receive the teas for the month you place your order, and then the teas for the month corresponding to the renewal of the subscription.
For example, if you take out a bi-monthly subscription on May 15, you will receive the May collection in your first package, then the July collection for your next package.

I have just paid for my subscription but it does not appear in my profile?
Do not panic, subscriptions sometimes take a little time to create, from a few minutes to 1 hour.

Can I pause or cancel a subscription?
Yes of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. The only case where the subscription cannot be canceled is when you start a subscription that requires a certain number of payments before you can cancel it. In our case, the monthly subscription requires a minimum of three payments and the bimonthly subscription a minimum of 2 payments before it can be cancelled.
The customer portal is accessible through the magic link you received in the email sent to you when you ordered a first subscription in the store. You can also access your subscriptions if you create an account in the store.

How do I skip or reschedule a payment?
You can skip or reschedule the payment in the customer portal. Each scheduled delivery comes with a "skip payment" button, which you can use to skip payment. You can reschedule the payment by clicking the Reschedule button next to the delivery date.

Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. All you have to do is click on the Modify button in the product sheet and modify, delete or add products to your subscription.

What happens if the payment cannot be processed?
If the subscription can't be renewed because the payment can't be processed, you'll receive an email with a link to securely update your payment method.

You have a question ?

Don't forget to take a look at our Frequently Asked Questions where we answer the most frequently asked questions.

For any other question or remark, do not hesitate to fill out the form below, we will be happy to help you!

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